FAQ's
Q. What is Bryans Brothers Headwear and Accessories?
A. Go to our About Us page. This page will tell you who we are and what our company is about.
Q. Are all of your products authentic?
A. Yes. All of our products are authentic.
Q. Do you accept Phone Order?
A. Sorry, we do NOT accept phone order at this time.
Q. Do you accept Preorder?
A. Sorry, we do NOT accept Preorder.
Q. What currency is your website in?
A. Currently all prices stated on the website is in Canadian Currency/CAD.
Q. Is the Price including Tax?
A. The price is NOT including Tax. Tax depends on your location, however ALL the custom charges incurred are the responsibility of the customer.
Q. What is your Return/Exchange Policy?
A. NO REFUNDS.
B. Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense. Packages should be returned to our Charlotte facility. Its address: 11201 Ed Brown Rd, Charlotte, North Carolina, 28273.
Q. Is your online inventory accurate?
A. We will use all reasonable endeavours to ensure that the goods displayed are available, however we can not 100% guarantee the availability.
Q. When will you ship my order out?
A. When we receive your order and payment, your order will be processed within 2-5 business days then shipped out by the shipping method of your choice.
Q. What if the product was damaged in the mail?
If something arrives damaged, send a photo of the damaged goods to info@bryansbrothers.com, then we'll gladly send a replacement at no cost to you.
Q. What is the Shipping Rate and Estimate Delivery Time?
A. Shipping rates are in the check out and customers can choose to pay for their preferred option. Some countries may require duty fees on packages upon entry and depending on the destination, customers can receive additional charges in order to receive their packags. Such charges include Customs & Duty charges. The aforementioned fees are the sole responsibility of the customer/buyer. Also please note estimated delivery times vary based on the country's customs policies and the customer's choice of delivery.
Q. How do I track my order?
A. We will provide you with an update of the status of your order in your order history. Alternatively, an email containing the tracking info will be sent to you as well.
Q. What happens if a package wasn't delivered to my customer, but the tracking states that it was?
A. If the package was marked as delivered by the carrier, but the customer reports they have yet to receive it, we won't cover the cost of reshipping or refunding the order. Customers should reach out to the carrier and inquire if any additional details were left by the delivery person. For example: “Left under the table on the back porch."